General enquiries
enquiries@
jacksbarrow.co.nz
Monday to Friday
8:30am to 4:30pm
Contact and policies
Straightforward from the start.
New enquiries are handled through our website form or by email. Our office is based in Mt Pleasant, Christchurch.
enquiries@
Service area
Mt PleasantRedcliffsSumnerHeathcoteFerrymeadLytteltonCashmereHalswellSomerfieldChristchurch Central CityIlamFendaltonPrestonsRollestonWigram
Customer policies
- Response time
- We reply to enquiries within two business days.
- Site inspections
- Gardening, landscaping and lawn renovation site inspections are free. At least 24 hours' notice is required to cancel or reschedule. Late cancellations and missed visits are handled case by case.
- Estimates
- Estimates remain valid for 14 days. Gardening, landscaping, lawn renovation and combined work require a physical site inspection. Lawn mowing may be assessed remotely.
- Invoices
- Invoices are due immediately when issued.
- Larger projects
- A 30% deposit is required. The remaining payment schedule is set for each project and stated in the estimate.
- Green waste
- Green-waste removal is charged separately. We do not provide general rubbish removal.
Privacy
Your enquiry details stay with the job.
We collect contact, property and job information only to assess, respond to and manage your enquiry. Submitted photos are attached to the enquiry sent to our Jack's Barrow inbox. They are optional, but preferred for lawn enquiries. We do not display enquiry photos, client names or property addresses publicly.